Patient Care Coordinator - Medical Office

Career; Freehold (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Voluntary Dental insurance

Voluntary Vision insurance

401K with company match

Holiday / Overtime pay

Job summary

Advanced Orthopedics and Sports Medicine Institute is seeking a Patient Care Coordinator (medical secretary) to maintain efficient patient flow through registration and to provide timely customer service. The role emphasizes compassionate, professional care and clear patient communication to support an effective workflow.

The position requires at least 3 years of medical office experience, strong customer service, and proficiency with Microsoft Office.

Qualifications

• Authorized to work in the US without sponsorship.
• Minimum of 3 years medical office experience.
• Strong customer service skills.
• Minimum High School Degree.
• Computer literacy in Microsoft Office applications.

Responsibilities

• Triage and manages calls from patients, pharmacies, insurance companies and other facilities.
• Schedules patient appointments, including online insurance verification.
• Follows up on patients with missed appointments.
• Ensures patients have completed prescribed testing and follow-up appointments with physicians.
• Ensures all documents are properly completed by their physicians.
• Prepares forms requested by patients (disability, MVA, etc.).
• Handles attorney requests for legal documents.
• Manages authorizations for motor vehicle and workers' compensation patients.
• Monitors webchat via Snap Engage and responds to appropriate people.
• Manages calls from hospitals and physician offices and routes to appropriate staff.
• Coordinates doctors' daily scheduling and calendars.
• Creates electronic medical notes and telephone encounters as needed.
• Informs patients about CDC guidelines and requirements (masking, distancing).
• Works as liaison between patient and providers when needed.
• Ensures timely completion of timesheets and payroll processing.
• Completes new hire training and yearly compliance training (Hpro).
• Performs other duties as requested by management.

Skills

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Advanced Orthopedics and Sports Medicine Institute is seeking a Patient Care Coordinator (medical secretary) to maintain efficient patient flow through registration and to provide timely customer service. The role emphasizes compassionate, professional care and clear patient communication to support an effective workflow.

The position requires at least 3 years of medical office experience, strong customer service, and proficiency with Microsoft Office.