Patient Services Coordinator - Medical Office

Beth Israel Lahey Health; Billerica (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a frontline clerical associate for its Primary Care team in Massachusetts. The role emphasizes excellent customer service as the first point of contact with patients, handling calls, registrations, scheduling, payments, and appointment confirmations to ensure patients receive the right care at the right time.

Requirements include a High School Diploma or GED and at least 1 year in a busy customer service environment.

Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in a high-volume customer service role.
• Strong customer service, PC skills, written and verbal communication, and multitasking abilities.

Responsibilities

• Handle phone interactions, patient registration, scheduling, co-pay collection and billing, and appointment confirmations.
• Act as the first impression of the office and support accurate and timely patient care.

Skills

Customer service

PC skills

Communication skills

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health is seeking a frontline clerical associate for its Primary Care team in Massachusetts. The role emphasizes excellent customer service as the first point of contact with patients, handling calls, registrations, scheduling, payments, and appointment confirmations to ensure patients receive the right care at the right time.

Requirements include a High School Diploma or GED and at least 1 year in a busy customer service environment.