Patient Services & Scheduling Coordinator

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health seeks a Medical Secretary to provide essential administrative support in a busy primary care office in Cambridge, MA. You will greet patients, schedule appointments, manage records, and coordinate communication among patients, providers, and partners to ensure a smooth workflow.

The role requires a high school diploma (medical assistant background preferred), EPIC experience, CPR certification, and strong communication skills.

Qualifications

• CPR certification required.
• Strong communication and interpersonal skills.
• Professional telephone manner.
• Ability to communicate with patients, physicians, and staff.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Greet patients at front desk in a welcoming, professional manner.
• Schedule appointments and support patient flow.
• Maintain accurate, confidential patient records.
• Coordinate communication between patients, providers, and external partners.
• Process insurance information and collect co-pays as needed.

Skills

CPR certification

Communication skills

Telephone etiquette

Multitasking

Education

High school diploma

Medical assistant certification (preferred)

Secretarial training (preferred)

Tools

EPIC

Job description

Beth Israel Lahey Health seeks a Medical Secretary to provide essential administrative support in a busy primary care office in Cambridge, MA. You will greet patients, schedule appointments, manage records, and coordinate communication among patients, providers, and partners to ensure a smooth workflow.

The role requires a high school diploma (medical assistant background preferred), EPIC experience, CPR certification, and strong communication skills.