Patient Experience Coordinator, Medical Office Front Desk

Beth-Israel-Lahey-Health; Lexington (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health Primary Care in Lexington, MA is seeking a full-time front desk/clerical professional to create a positive first impression for patients. You will handle phone interactions, patient registration, scheduling, co-pay collection, billing, and appointment confirmations while maintaining high standards of service.

Successful candidates will have at least 1 year in a high-volume customer service role, strong PC skills, and excellent written and verbal communication.

Qualifications

• High school diploma or GED required.
• At least 1 year in a high-volume customer service role.
• Strong written and verbal communication skills required.
• Proficient PC skills and ability to multitask in a fast-paced environment.

Responsibilities

• Handle phone interactions and patient registration.
• Schedule appointments and confirm bookings.
• Process co-pays and assist with billing.
• Provide excellent customer service and accurate communication with patients.

Skills

Customer service

PC skills

Written & verbal communication

Multitasking

Education

High school diploma or GED

Job description

Beth Israel Lahey Health Primary Care in Lexington, MA is seeking a full-time front desk/clerical professional to create a positive first impression for patients. You will handle phone interactions, patient registration, scheduling, co-pay collection, billing, and appointment confirmations while maintaining high standards of service.

Successful candidates will have at least 1 year in a high-volume customer service role, strong PC skills, and excellent written and verbal communication.