Front Desk Medical Secretary - Patient Care

Beth Israel Lahey Health; Lexington (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health Primary Care, Inc. is seeking a front-line clerical associate to greet patients, handle phone interactions, register patients, schedule appointments, and assist with billing tasks. You will influence the patient experience by delivering courteous service and accurate information.

The role requires at least 1 year in a high-volume customer service setting, strong PC skills, and excellent written and verbal communication to support our care teams and patients effectively.

Qualifications

• Education – High School Degree or GED.
• A minimum of 1 year of experience in a high-volume customer service-related position.
• Strong customer service skills and effective written and verbal communication.

Responsibilities

• Handle phone interactions with patients and staff.
• Perform registration and scheduling duties.
• Assist with co-pay collection and billing.
• Make appointment confirmation calls to patients.
• Contribute to a positive patient experience and accurate care delivery.

Skills

Customer service

PC skills

Written and verbal communication

Multitasking

Education

High School Degree or GED

Job description

Beth Israel Lahey Health Primary Care, Inc. is seeking a front-line clerical associate to greet patients, handle phone interactions, register patients, schedule appointments, and assist with billing tasks. You will influence the patient experience by delivering courteous service and accurate information.

The role requires at least 1 year in a high-volume customer service setting, strong PC skills, and excellent written and verbal communication to support our care teams and patients effectively.