Patient Access & Front Desk Assistant

Beth-Israel-Lahey-Health; Wayland (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health Primary Care in Wayland, MA is seeking a full-time patient services representative to greet patients, register information, schedule appointments, and coordinate referrals. The role emphasizes accuracy in data entry, strong customer service, and effective communication to support physicians and staff.

The position requires a High School diploma or GED, with a Medical Administrative Assistant certification preferred and 3 years related experience.

Qualifications

• High School diploma or GED required.
• Certificate 1 preferred: Medical Admin Assistant Cert.
• 3 years related work experience required.
• Experience with computer systems including web-based apps and MS Office (Outlook, Word, Excel, PowerPoint, Access).

Responsibilities

• Greets patients and visitors with courteous, respectful service.
• Acts as central communication source for patient care
• Takes complete and accurate information from patients/callers
• Registers patients and verifies demographic data
• Schedules, reschedules and cancels appointments
• Obtains referrals and collects co-pays
• Maintains a clean and welcoming reception area
• Ensures translation services (Spanish) when needed

Skills

Written Communications

Oral Communications

Customer Service

Team Work

Active Listening

Education

High School diploma or GED

Medical Administrative Assistant Certification

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health Primary Care in Wayland, MA is seeking a full-time patient services representative to greet patients, register information, schedule appointments, and coordinate referrals. The role emphasizes accuracy in data entry, strong customer service, and effective communication to support physicians and staff.

The position requires a High School diploma or GED, with a Medical Administrative Assistant certification preferred and 3 years related experience.