Patient Services Coordinator (Medical Front Desk)

Beth Israel Lahey Health; Winchester (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a friendly, detail-oriented front desk/clerical team member for its Primary Care office. You will be the first point of contact for patients and staff, handling phone calls, registrations, scheduling, co-pay collection, and appointment confirmations to ensure a smooth patient experience.

The role requires a minimum of 1 year in a high-volume customer service setting, strong communication skills, solid PC abilities, and the energy to multitask in a fast-paced

Qualifications

• High School Degree or GED required.
• Minimum of 1 year of experience in a high-volume customer service role.
• Strong customer service skills.
• Strong PC skills.
• Effective written and verbal communication.
• Ability to multitask.

Responsibilities

• Handle phone interactions and patient scheduling.
• Register patients and assist with scheduling and confirmations.
• Process co-pays and billing as needed.
• Provide a positive first impression and excellent service to patients and staff.

Skills

Customer service

PC skills

Written communication

Verbal communication

Multitasking

Education

High School Degree or GED

Job description

Beth Israel Lahey Health is seeking a friendly, detail-oriented front desk/clerical team member for its Primary Care office. You will be the first point of contact for patients and staff, handling phone calls, registrations, scheduling, co-pay collection, and appointment confirmations to ensure a smooth patient experience.

The role requires a minimum of 1 year in a high-volume customer service setting, strong communication skills, solid PC abilities, and the energy to multitask in a fast-paced