Patient Experience Coordinator (Front Desk)

Beth Israel Lahey Health; Billerica (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is hiring for a frontline healthcare office clerk in Massachusetts. This role represents the first impression of our primary care office, handling patient interactions, registrations, scheduling and billing with professionalism to ensure patients receive the right care at the right time.

The ideal candidate will have at least 1 year of high-volume customer service experience, strong communication, solid PC skills, and the ability to multitask in a fast-paced environment

Qualifications

• Minimum of 1 year of experience in a high-volume customer service-related position.
• Strong customer service skills.
• Strong PC skills.
• Effective written and verbal communication skills.
• Ability to multitask.

Responsibilities

• Handle phone interactions with patients and staff.
• Register patients and schedule appointments.
• Collect co-pays and assist with billing.
• Confirm appointments and ensure accurate patient information.

Skills

Customer service

PC skills

Written and verbal communication

Multitask

Education

High School Degree or GED

Job description

Beth Israel Lahey Health is hiring for a frontline healthcare office clerk in Massachusetts. This role represents the first impression of our primary care office, handling patient interactions, registrations, scheduling and billing with professionalism to ensure patients receive the right care at the right time.

The ideal candidate will have at least 1 year of high-volume customer service experience, strong communication, solid PC skills, and the ability to multitask in a fast-paced environment