Healthcare Front Desk & Scheduling Specialist

Beth Israel Lahey Health; Lahey (TX); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a friendly, patient-focused Front Desk representative for its Primary Care team. You will be the first point of contact, delivering excellent customer service and guiding patients through registration, scheduling, and payment steps.

The role requires effective communication, the ability to multitask, and a calm demeanor in a busy environment. This position emphasizes accurate information capture, appointment coordination, and maintaining a positive patient

Qualifications

• Education - High School Degree or GED.
• Experience: A minimum of 1 year of experience in a high-volume customer service-related position.
• Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Responsibilities

• Frontline representative of BILH Primary Care.
• Serve as the first impression of the office and influence patient experience.
• Handle phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls.

Skills

Customer service

PC skills

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

PC skills

Job description

Beth Israel Lahey Health is seeking a friendly, patient-focused Front Desk representative for its Primary Care team. You will be the first point of contact, delivering excellent customer service and guiding patients through registration, scheduling, and payment steps.

The role requires effective communication, the ability to multitask, and a calm demeanor in a busy environment. This position emphasizes accurate information capture, appointment coordination, and maintaining a positive patient