Patient Access Front Desk Specialist

Beth Israel Lahey Health; Gloucester (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a front-line clerical associate for its Primary Care offices in Massachusetts. You will be the first impression for patients, performing phone calls, registration, scheduling, co-pay collection and appointment confirmations to ensure patients receive the right care at the right time.

Minimum education is a High School diploma or GED with at least 1 year in a high-volume customer service setting.

Qualifications

• Experience in a high-volume customer service environment.
• Strong computer skills and familiarity with office software.
• Excellent written and verbal communication abilities.

Responsibilities

• Handle phone interactions, patient registration and scheduling.
• Manage co-pay collection and billing tasks.
• Perform appointment confirmations and related clerical duties.

Skills

Customer service

PC skills

Written and verbal communication

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health is seeking a front-line clerical associate for its Primary Care offices in Massachusetts. You will be the first impression for patients, performing phone calls, registration, scheduling, co-pay collection and appointment confirmations to ensure patients receive the right care at the right time.

Minimum education is a High School diploma or GED with at least 1 year in a high-volume customer service setting.