Patient Experience Front Desk Specialist

Beth Israel Lahey Health; Lahey (TX); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a friendly and organized front desk representative for our Primary Care team. You will manage phone calls, patient registrations, scheduling, co-pay collection, billing, and appointment confirmations, establishing the welcoming first impression for patients and staff.

Ideal candidates have at least 1 year in a high-volume customer service role, strong PC skills, and excellent written and verbal communication.

Qualifications

• Education - High School Degree or GED.
• Experience: A minimum of 1 year of experience in a high-volume customer service-related position.
• Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Responsibilities

• Handle phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls.
• Act as the frontline representative of BILH Primary Care and provide the first impression of the office.
• Contribute to a positive patient experience by maintaining professional communication and efficient service.

Skills

Customer service

PC skills

Written communication

Verbal communication

Multitasking

Education

High School diploma or GED

Job description

Beth Israel Lahey Health is seeking a friendly and organized front desk representative for our Primary Care team. You will manage phone calls, patient registrations, scheduling, co-pay collection, billing, and appointment confirmations, establishing the welcoming first impression for patients and staff.

Ideal candidates have at least 1 year in a high-volume customer service role, strong PC skills, and excellent written and verbal communication.