Patient Services Coordinator - Medical Front Desk

Trinity Health Corp.; Virginia; On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Team-oriented workplace

Meaningful patient care

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist. You will be the first point of contact for patients, delivering a positive experience while supporting efficient office operations and exceptional patient care.

Responsibilities include welcoming patients, checking in, verifying insurance, scheduling, answering calls, and assisting with MyChart. Prior related experience is preferred. Training and day-one benefits are provided to eligible staff.

Qualifications

• High School Diploma or GED required; or ages 15-17 with valid work permit.
• Course work in insurance/billing or medical practice education preferred but not required.
• No credentials/licensure required.
• 1–2 years of experience in a medical/physician office or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Receptionist duties

Phone handling

Insurance verification

Education

High School Diploma or GED

Tools

MyChart

Billing software

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist. You will be the first point of contact for patients, delivering a positive experience while supporting efficient office operations and exceptional patient care.

Responsibilities include welcoming patients, checking in, verifying insurance, scheduling, answering calls, and assisting with MyChart. Prior related experience is preferred. Training and day-one benefits are provided to eligible staff.