Patient Experience Specialist: Medical Receptionist

Trinity Health Corp.; Van Buren Charter Township (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join the team. You will be the first point of contact for patients, creating a positive experience while supporting efficient office operations and high-quality patient care.

Responsibilities include welcoming patients, checking in, verifying insurance, scheduling appointments, handling phones, and assisting with billing and MyChart support. Strong communication and customer-service mindset are essential.

Qualifications

• Experience in a medical or physician office or customer service environment is preferred.
• Strong communication and interpersonal skills are essential.
• Front-desk responsibilities include greeting patients and verifying information.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Phone handling

Scheduling appointments

Billing support

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join the team. You will be the first point of contact for patients, creating a positive experience while supporting efficient office operations and high-quality patient care.

Responsibilities include welcoming patients, checking in, verifying insurance, scheduling appointments, handling phones, and assisting with billing and MyChart support. Strong communication and customer-service mindset are essential.