Patient Experience Coordinator - Medical Front Desk

Trinity Health; United States; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Job summary

Trinity Health IHA Medical Group is seeking a part-time Medical Receptionist to warmly welcome patients, verify insurance and registrations, schedule appointments, answer calls, and assist with billing and MyChart support. You will be the first point of contact, delivering a positive patient experience while supporting efficient office operations.

The ideal candidate has a High School Diploma or GED, 1-2 years in a medical or customer service setting, and a patient-first attitude.

Qualifications

• High School Diploma or GED required or valid work permit for ages 15-17 (preferred).
• 1-2 years of experience in a medical/physician office or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a part-time Medical Receptionist to warmly welcome patients, verify insurance and registrations, schedule appointments, answer calls, and assist with billing and MyChart support. You will be the first point of contact, delivering a positive patient experience while supporting efficient office operations.

The ideal candidate has a High School Diploma or GED, 1-2 years in a medical or customer service setting, and a patient-first attitude.