Patient Experience Front Desk Specialist

Trinity Health; Grand Rapids (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients, delivering courteous, professional service and supporting efficient front-desk operations.

You will welcome patients, check them in, verify registrations, schedule appointments, handle phones, collect payments, and assist with MyChart and paperwork while maintaining accurate records.

Qualifications

• High School Diploma or GED required.
• 1–2 years of experience in a medical or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Office coordination

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients, delivering courteous, professional service and supporting efficient front-desk operations.

You will welcome patients, check them in, verify registrations, schedule appointments, handle phones, collect payments, and assist with MyChart and paperwork while maintaining accurate records.