Patient Experience Front Desk Medical Receptionist

Trinity Health MI; Grand Rapids (MI); On-site; USD 19,000 - 26,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to be the first point of contact for patients. You will help create a positive experience while supporting efficient office operations and exceptional patient care.

Responsibilities include welcoming patients, checking in, scheduling, answering calls, processing payments, and maintaining patient records. A team-based environment and commitment to quality patient service are emphasized.

Qualifications

• High School Diploma or GED required.
• 1-2 years in medical office or customer service preferred.
• Course work in insurance/billing or medical practice is a plus but not required.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages.
• Collect payments and support billing processes.
• Assist with patient communications and MyChart support.
• Maintain patient records and support day-to-day operations.
• Collaborate with providers and clinical staff to ensure smooth patient experience.

Skills

Customer service

Communication skills

Multitasking

Insurance verification

Education

High school diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to be the first point of contact for patients. You will help create a positive experience while supporting efficient office operations and exceptional patient care.

Responsibilities include welcoming patients, checking in, scheduling, answering calls, processing payments, and maintaining patient records. A team-based environment and commitment to quality patient service are emphasized.