Patient Experience Front Desk Coordinator

Trinity Health Corp.; Massachusetts; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Meaningful work helping patients

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to greet patients and support smooth office operations. You will be the first point of contact, verify insurance, schedule appointments, and assist with payments and MyChart support.

The role emphasizes exceptional patient care, accurate records, and collaboration with providers to ensure a positive visit experience. Day-to-day duties include routing inquiries and maintaining a welcoming reception area.

Qualifications

• High school diploma or GED required.
• Experience in medical office or customer service preferred.
• Insurance/billing familiarity is a plus but not required.
• Basic understanding of patient privacy and compliance helpful.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients; verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages to appropriate staff.

Skills

Customer service

Medical office experience

Phone etiquette

Teamwork

Education

High School Diploma or GED

Tools

MyChart

Phone system

EHR software

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to greet patients and support smooth office operations. You will be the first point of contact, verify insurance, schedule appointments, and assist with payments and MyChart support.

The role emphasizes exceptional patient care, accurate records, and collaboration with providers to ensure a positive visit experience. Day-to-day duties include routing inquiries and maintaining a welcoming reception area.