Patient Experience Lead — Medical Front Desk

Trinity Health Mid-Atlantic; Ann Arbor (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive workplace culture

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients, delivering outstanding service and supporting efficient office operations. You will welcome patients, verify registrations, manage scheduling, handle calls, assist with billing, and support MyChart communications.

Ideal candidates have 1–2 years in a medical or customer service setting, excellent communication, and a commitment to compassionate, patient-centered care.

Qualifications

• High School Diploma or GED required or equivalent
• 1-2 years of experience in medical/office or customer service preferred
• Strong communication and patient service mindset preferred

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check in patients, verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff for a smooth patient experience.

Skills

Customer service

Phone etiquette

Scheduling

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients, delivering outstanding service and supporting efficient office operations. You will welcome patients, verify registrations, manage scheduling, handle calls, assist with billing, and support MyChart communications.

Ideal candidates have 1–2 years in a medical or customer service setting, excellent communication, and a commitment to compassionate, patient-centered care.