Patient Experience Front Desk Specialist

Trinity Health Corp.; Milan (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team-oriented workplace

Meaningful patient care

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to be the first point of contact for patients and to support efficient office operations and excellent patient care.

You will greet patients, verify insurance, schedule appointments, answer calls, collect payments, and coordinate with clinical staff to ensure a smooth patient experience. This role emphasizes compassionate service and accurate information handling.

Qualifications

• High School Diploma or GED required or equivalent.
• No professional licensure required.
• 1–2 years of experience in a medical/physician office or customer service environment preferred.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to be the first point of contact for patients and to support efficient office operations and excellent patient care.

You will greet patients, verify insurance, schedule appointments, answer calls, collect payments, and coordinate with clinical staff to ensure a smooth patient experience. This role emphasizes compassionate service and accurate information handling.