Patient Experience Coordinator — Medical Front Desk

Trinity Health; Chelsea (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients. You will greet visitors, check in patients, verify insurance, schedule appointments, answer phones, and support billing and MyChart tasks to ensure a smooth visit.

You’ll collaborate with providers and staff to deliver compassionate, patient-centered service in a fast-paced office. A High School diploma or GED and 1–2 years of medical front desk or customer service experience are

Qualifications

• High school diploma or GED required or equivalent.
• 1–2 years of experience in a medical/physician office or customer service preferred.
• Course work in insurance/billing is a plus but not required.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.

Skills

Customer service

Communication

Reception duties

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients. You will greet visitors, check in patients, verify insurance, schedule appointments, answer phones, and support billing and MyChart tasks to ensure a smooth visit.

You’ll collaborate with providers and staff to deliver compassionate, patient-centered service in a fast-paced office. A High School diploma or GED and 1–2 years of medical front desk or customer service experience are