Patient Services Coordinator - Medical Front Desk

Peoplefluent; Lansing (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The University of Michigan Health - Sparrow in Lansing, MI seeks an administrative/receptionist to perform patient services, including scheduling, greeting, admitting and discharging patients, answering calls, and maintaining medical records.

Responsibilities include data entry for insurance billing, coordinating referrals, handling mail, and supporting multiple clinics. The role requires high school diploma, six months healthcare office experience, and proficiency with EMR systems.

Qualifications

• Six months experience in a health care office or similar setting.
• Education: High school diploma or GED
• Knowledge of CRT keyboard and data entry with 80% accuracy
• Experience using EMR systems; medical terminology a plus

Responsibilities

• Greet, interact with patients and visitors; provide information on procedures, fees, and services.
• Answer incoming calls and referrals; open and distribute mail.
• Schedule appointments, admit and discharge patients, coordinate referrals.
• Enter data into computer for insurance billing; process receipts.
• Maintain records and obtain authorization forms; release of records.
• Operate standard office equipment; adapt to different settings and learn new workflows.
• Travel to satellite clinics as indicated.
• Coordinate with other departments for patient care.
• Mentor new medical receptionists.

Skills

Healthcare experience

Customer service

EMR proficiency

Verbal communication

Education

High School Diploma or GED

Job description

The University of Michigan Health - Sparrow in Lansing, MI seeks an administrative/receptionist to perform patient services, including scheduling, greeting, admitting and discharging patients, answering calls, and maintaining medical records.

Responsibilities include data entry for insurance billing, coordinating referrals, handling mail, and supporting multiple clinics. The role requires high school diploma, six months healthcare office experience, and proficiency with EMR systems.