Patient Services Coordinator — Front Desk & Scheduling

MyMichigan Health; Alpena (MI); On-site; USD 21,000 - 29,000; Full time

Job summary

MyMichigan Health is hiring a front-line administrative specialist to provide clerical, secretarial, and receptionist support for the practice. You will manage patient flow, answer calls, register patients, verify insurance, collect payments and coordinate test scheduling and referrals.

The role emphasizes professional, compassionate patient contact with diverse populations and collaboration with front office, clinical staff, patients, and providers.

Qualifications

• Knowledge of reading, writing, mathematical and computer skills.
• Keyboarding skills needed to register patients and other office tasks.
• Interpersonal skills needed to communicate successfully with individuals and groups.
• Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two years in a medical office.

Responsibilities

• Greet patient in a pleasant and professional manner.
• Verify patient demographics and insurance information.
• Enter all information for new patients and scan IDs/insurance cards.
• Verify insurance eligibility.
• Have patients sign forms and distribute privacy and office policies.
• Collect co-pays or deductibles and provide receipts.
• Provide patient with plan and education materials.
• Schedule follow-up appointments as requested by the provider.
• Schedule or verify testing (radiology, lab) as requested.
• Make referrals as requested by the provider.
• Follow up on patient no-shows by end of day.
• Document missed appointments in NextGen.
• Assist patients with disability forms and record requests.
• Inventory and stock patient education material.
• Reminder calls for next day appointments.
• Count and balance cash with patient charge tickets daily.
• Answer phone within three rings and document in NextGen.
• Maintain patient recall list.
• Review ICS images and file appropriately.
• Address NextGen task list as appropriate.
• Generate NextGen reports for ERX/diagnostics.
• Ensure reception area is neat with current reading material.

Skills

HIPAA knowledge

Customer service

Interpersonal skills

Keyboarding

Medical terminology

Education

Associates degree preferred

Tools

NextGen

Job description

MyMichigan Health is hiring a front-line administrative specialist to provide clerical, secretarial, and receptionist support for the practice. You will manage patient flow, answer calls, register patients, verify insurance, collect payments and coordinate test scheduling and referrals.

The role emphasizes professional, compassionate patient contact with diverse populations and collaboration with front office, clinical staff, patients, and providers.