SMG - MEDICAL RECEPTIONIST

Peoplefluent; Lansing (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The University of Michigan Health - Sparrow in Lansing, MI seeks an administrative/receptionist to perform patient services, including scheduling, greeting, admitting and discharging patients, answering calls, and maintaining medical records.

Responsibilities include data entry for insurance billing, coordinating referrals, handling mail, and supporting multiple clinics. The role requires high school diploma, six months healthcare office experience, and proficiency with EMR systems.

Qualifications

• Six months experience in a health care office or similar setting.
• Education: High school diploma or GED
• Knowledge of CRT keyboard and data entry with 80% accuracy
• Experience using EMR systems; medical terminology a plus

Responsibilities

• Greet, interact with patients and visitors; provide information on procedures, fees, and services.
• Answer incoming calls and referrals; open and distribute mail.
• Schedule appointments, admit and discharge patients, coordinate referrals.
• Enter data into computer for insurance billing; process receipts.
• Maintain records and obtain authorization forms; release of records.
• Operate standard office equipment; adapt to different settings and learn new workflows.
• Travel to satellite clinics as indicated.
• Coordinate with other departments for patient care.
• Mentor new medical receptionists.

Skills

Healthcare experience

Customer service

EMR proficiency

Verbal communication

Education

High School Diploma or GED

Job description

Job ID: 55114

Positions Location: Lansing, MIJob DescriptionGeneral Purpose of Job: Perform

Description:

Positions Location: Lansing, MI

Job Description

General Purpose of Job:

Perform general clerical duties associated with patient services to include: scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Greet, interact with, direct patients, visitors and others appropriately. Provide relevant information regarding department procedures, fees, and services. Facilitate referral to physicians and ancillary departments.
• Answer incoming calls, respond to inquiries or appropriately make referrals within the department or outside the practice. Open, sort, review and distribute mail.
• Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services and take phone notes.
• Complete required forms/reports and enter data into computer, for correct insurance billing. Tabulate receipts, following billing procedures.
• Maintain records/files, obtain authorization forms for services and release of records.
• Operate various standard and/or automated office equipment (computer, calculator, telephone, intercom, copier and fax).
• The role requires adaptability to work in different settings or assignments, requiring the ability to learn new facility protocols and workflows quickly.
• Required to travel to satellite clinics as indicated.
• Coordination with other organizations and departments as indicated for patient care.
• Assume preceptor role for new medical receptionists.

Job Requirements

• Six months experience in a health care office or similar setting. Preferred.
• Education: High school diploma or GED
• Demonstrates knowledge of CRT keyboard to process transactions.
• 80% accuracy in demographic input
• Demonstrated excellent verbal and written communicaiton skills
• Ability to work in an EMR
• Medical terminology, diagnosis and procedure coding, insurance and basic accounting as obtained through successful completion of a course. Preferred.

University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Family

Administrative/Clerical

Requirements:

Shift Days Degree Type / Education Level High School / GED Status Full-time Facility Sparrow Medical Group Experience Level New Grad