Patient Services Coordinator – Medical Front Desk

Penn Medicine, University of Pennsylvania Health System; Berwyn (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Penn Medicine in Valley Forge, PA is seeking a Patient Services Associate to support front-end patient flow in a fast-paced practice. The role handles call-center duties, scheduling, insurance updates, and cash handling while delivering patient-centered service. HS diploma and 2+ years of medical office or customer service experience required.

On-site, full-time position. You'll work across the practice and may rotate with other PSA duties, contributing to high-quality care and patient

Qualifications

• HS Diploma or GED required.
• 2+ years medical office experience or 4 years customer service experience preferred.

Responsibilities

• Assists in maintaining a patient-focused environment and helps achieve patient satisfaction and financial/operational targets.
• Answers phones promptly, schedules patient appointments, and updates patient insurance/billing information in the EMR.
• Manages check-in/check-out processes, collects copays, and verifies referrals/authorizations as required.

Education

HS Diploma/GED

Job description

Penn Medicine in Valley Forge, PA is seeking a Patient Services Associate to support front-end patient flow in a fast-paced practice. The role handles call-center duties, scheduling, insurance updates, and cash handling while delivering patient-centered service. HS diploma and 2+ years of medical office or customer service experience required.

On-site, full-time position. You'll work across the practice and may rotate with other PSA duties, contributing to high-quality care and patient