Patient Services Associate - Front Desk & Care Coordination

Penn Medicine, University of Pennsylvania Health System; Woodbury Heights (NJ); On-site; USD 24,000 - 37,000; Full time

Job summary

Penn Medicine in Woodbury Heights, NJ is seeking a Patient Services Associate to join a patient- and family-centered team. The PSA supports front-end operations, welcomes patients, screens calls, schedules appointments, and handles insurance and billing information in EPIC.

The role may rotate between practice and call-center environments, requiring strong communication, accuracy, and teamwork to enhance patient experience and access to care.

Qualifications

• High school diploma or GED required; 2+ years in a medical office or customer service.
• Experience with patient registration, scheduling, and insurance verification.
• Excellent communication and attention to detail; able to work in a team.
• Familiarity with EPIC systems preferred.

Responsibilities

• Greet patients and handle front-desk interactions in person or by phone.
• Schedule appointments and manage patient communications in EPIC.
• Verify insurance, collect copays, and update billing information.
• Maintain patient areas and ensure safety and confidentiality.
• Collaborate with clinical staff to improve patient flow and service delivery.

Skills

Customer service

Communication

EPIC navigation

Phone etiquette

Education

H.S. Diploma/GED

2+ years medical office experience

Associate Degree preferred

Tools

EPIC EMR

Navinet

IPayment

EPIC APM

Job description

Penn Medicine in Woodbury Heights, NJ is seeking a Patient Services Associate to join a patient- and family-centered team. The PSA supports front-end operations, welcomes patients, screens calls, schedules appointments, and handles insurance and billing information in EPIC.

The role may rotate between practice and call-center environments, requiring strong communication, accuracy, and teamwork to enhance patient experience and access to care.