Patient Experience Coordinator

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate (PSA) to support patient flow, scheduling, and front-end operations in a practice or call-center environment. The PSA helps ensure high-quality patient care, manages calls, updates insurance and billing information, and supports POS activities with precise, compassionate service.

Responsibilities include greeting patients, collecting copays, routing inquiries, and coordinating appointment logistics while maintaining EMR accuracy and

Qualifications

• H.S. Diploma/GED (Required)
• 2+ years medical office experience, or 4 years of customer service experience
• Associate of Arts or Science or higher may be considered in lieu of experience

Responsibilities

• Answer phones promptly and route calls.
• Schedule patient appointments per established schedules and protocols.
• Collect copays and verify insurance information; update records in EMR.
• Finalize check-out procedures and ensure accurate billing entries.
• Assist with POS coverage, referrals, and pre-processing as needed.

Education

High School Diploma or GED

Associate's degree

Bachelor's degree

Tools

EMR systems

Scheduling software

Billing software

Job description

Penn Medicine is seeking a Patient Services Associate (PSA) to support patient flow, scheduling, and front-end operations in a practice or call-center environment. The PSA helps ensure high-quality patient care, manages calls, updates insurance and billing information, and supports POS activities with precise, compassionate service.

Responsibilities include greeting patients, collecting copays, routing inquiries, and coordinating appointment logistics while maintaining EMR accuracy and