Patient Services & Front Desk Specialist

Penn Medicine, University of Pennsylvania Health System; Schwenksville (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate for Schwenksville Primary Care. You will support patient flow, manage calls, schedule appointments, and handle at‑service duties like collecting copays and updating billing information in the EMR.

Hours are M-F with office-based work. Required HS diploma or GED and 2+ years in medical office work or 4+ years in customer service; advanced degrees may substitute experience where applicable.

Qualifications

• HS Diploma/GED (Required).
• 2+ years Medical office experience, or 4+ years of customer service experience (Required).
• Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.

Responsibilities

• Assist with patient arrival and departure activities in the practice.
• Manage patient calls and inquiries, coordinate appointments, update insurance/billing information.
• Perform point of service activities including collecting copays and obtaining signatures.
• Update EMR with patient information and ensure accurate appointment status.

Skills

Customer service

Medical office experience

Education

HS Diploma/GED

Advanced degree may be considered in lieu of experience

Job description

Penn Medicine is seeking a Patient Services Associate for Schwenksville Primary Care. You will support patient flow, manage calls, schedule appointments, and handle at‑service duties like collecting copays and updating billing information in the EMR.

Hours are M-F with office-based work. Required HS diploma or GED and 2+ years in medical office work or 4+ years in customer service; advanced degrees may substitute experience where applicable.