Patient Experience Coordinator

Penn Medicine, University of Pennsylvania Health System; Berwyn (PA); On-site; USD 22,000 - 28,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate who will support front-office operations, handle patient inquiries, and help ensure smooth patient flow in a fast-paced setting. The role emphasizes accuracy in scheduling, co-pay collection, and insurance verification within the EMR.

Ideal candidates have a HS diploma and 2+ years in medical offices or 4 years in customer service. Full-time on-site position with a strong commitment to patient-centered care and high-quality service.

Qualifications

• High school diploma or GED required.
• 2+ years medical office experience or 4 years customer service experience required.

Responsibilities

• Answer phones in a timely manner and route requests.
• Schedule patient appointments following established protocols.
• Collect copays and verify insurance information; update EMR with appointment status.
• Perform point-of-service activities and manage arrival/departure procedures.

Skills

Customer service

Phone handling

EMR systems

Education

High School Diploma or GED

Tools

EMR systems

Job description

Penn Medicine is seeking a Patient Services Associate who will support front-office operations, handle patient inquiries, and help ensure smooth patient flow in a fast-paced setting. The role emphasizes accuracy in scheduling, co-pay collection, and insurance verification within the EMR.

Ideal candidates have a HS diploma and 2+ years in medical offices or 4 years in customer service. Full-time on-site position with a strong commitment to patient-centered care and high-quality service.