Patient Services Coordinator IV: Referrals & Scheduling

Novant Health; Salisbury (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Novant Health is seeking a highly organized Patient Services Coordinator IV to support both patients and team members in processing referrals and gathering all necessary information to ensure referrals are complete and accurate.

The role requires familiarity with CPT/ICD9-CM coding, strong communication skills, and the ability to work with diverse individuals while maintaining confidentiality. EPIC systems experience is preferred.

Qualifications

• High School Diploma required.
• Three years of experience in a medical office setting.
• Knowledge of CPT and ICD9-CM coding processes.
• Excellent verbal communication skills.
• Ability to maintain confidentiality and work with diverse groups.

Responsibilities

• Process referrals and obtain all necessary information from patients and providers to ensure referral accuracy.
• Explain insurance carrier guidelines for referrals when necessary.
• Serve as a key resource within the practice, supporting patients and team members.

Skills

Verbal communication

Organization and planning

Problem solving

Teamwork/ collaboration

Initiative

Confidentiality

Education

High School Diploma

Tools

EPIC systems

Job description

Novant Health is seeking a highly organized Patient Services Coordinator IV to support both patients and team members in processing referrals and gathering all necessary information to ensure referrals are complete and accurate.

The role requires familiarity with CPT/ICD9-CM coding, strong communication skills, and the ability to work with diverse individuals while maintaining confidentiality. EPIC systems experience is preferred.