Patient Services Coordinator IV

Novant Health; Salisbury (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Novant Health is seeking a highly organized Patient Services Coordinator IV to support both patients and team members in processing referrals and gathering all necessary information to ensure referrals are complete and accurate.

The role requires familiarity with CPT/ICD9-CM coding, strong communication skills, and the ability to work with diverse individuals while maintaining confidentiality. EPIC systems experience is preferred.

Qualifications

• High School Diploma required.
• Three years of experience in a medical office setting.
• Knowledge of CPT and ICD9-CM coding processes.
• Excellent verbal communication skills.
• Ability to maintain confidentiality and work with diverse groups.

Responsibilities

• Process referrals and obtain all necessary information from patients and providers to ensure referral accuracy.
• Explain insurance carrier guidelines for referrals when necessary.
• Serve as a key resource within the practice, supporting patients and team members.

Skills

Verbal communication

Organization and planning

Problem solving

Teamwork/ collaboration

Initiative

Confidentiality

Education

High School Diploma

Tools

EPIC systems

Job description

What We Offer

Novant Health is hiring a highly organized, customer-focusedPatient Services Coordinator IV(PSC IV) to join our dynamic team. In this role you will serve as a key resource within the practice, supporting both patients and team members processing referrals, obtains all necessary information from the patient and provider to ensure accuracy and completeness of referral. Explains, if necessary, insurance carrier guidelines for referrals to patient.

What We're Looking For

• Education:High School Diploma Required.
• Experience:Three years of experience in a medical office setting, Required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required:Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors’ billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred:Proficient in the use of all computer software utilized in the practice.

Job Opening ID

201411