Patient Services Coordinator IV

Novant Health; Wilmington (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Novant Health in Wilmington, NC seeks a medical office professional with 3+ years of experience to process referrals and support EPIC-related functions. You will manage billing-related tasks, ensure accurate patient data, and handle scheduling with attention to CPT/ICD9-CM coding requirements.

The role requires strong communication, confidentiality, and teamwork, with the ability to adapt to changing priorities and maintain high organizational standards in a fast-paced setting.

Qualifications

• High School Diploma or GED is required.
• Three years of experience in a medical office setting is required.
• Knowledge of CPT and ICD9-CM coding processes.
• Excellent verbal communication skills.
• Ability to maintain confidentiality and work with changing priorities.
• Excellent organizational, problem solving and critical thinking skills.
• High level knowledge of EPIC systems and billing requirements.
• Familiarity with coding requirements for practice specialty.

Responsibilities

• Process referrals at least 50% of the time.
• Perform Dimensions super-user functions such as practice support with EPIC.
• Work the miscellaneous work queues.

Skills

Excellent verbal communication

Confidentiality

Teamwork

EPIC systems knowledge

CPT/ICD9-CM coding

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

196091