Patient Services Coordinator III

Novant Health; Leland (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Novant Health is seeking a capable medical office administrative specialist to ensure timely and accurate recording of patient demographics, insurance information, charges and collections. You will schedule patient appointments and perform cross-training in multiple administrative support functions.

The position requires a High School Diploma or GED, at least one year of clerical experience in a medical office, and strong EPIC software proficiency.

Qualifications

• Knowledge of medical office software for demographics, charges, copays, scheduling.
• Excellent verbal communication skills.
• Ability to handle changing priorities.
• Strong organizational and problem-solving skills.
• Ability to interact with diverse cultures and levels of authority.
• Maintain patient confidentiality.
• Team player with initiative.
• Basic medical terminology knowledge.
• Proficient with EPIC systems.
• Knowledge of payer billing requirements.
• Familiarity with coding for practice specialty.

Responsibilities

• Record patient demographics, insurance, charges and collections accurately.
• Schedule patient appointments.
• Cross-train in multiple administrative support functions.

Skills

Verbal communication

Organizational skills

Confidentiality

Teamwork

Initiative

Education

High School Diploma or GED

Tools

EPIC

Billing software

Job description

What We Offer

*Express Care*, weekends included
alternating weekends 9:30-3pm and 3 days a week 8-8
Week 1 Sunday, Tuesday, Wednesday, Thursday
Week 2 Monday, Tuesday Friday Saturday

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

195583