Patient Services Coordinator IV

Novant Health; Wilmington (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Novant Health is seeking a medical office professional to handle referrals, EPIC-related support, and queue management within a busy practice in North Carolina. The role requires a high school diploma and 3+ years in a medical office setting with strong CPT/ICD9-CM knowledge and proficient EPIC skills.

Strong verbal communication, confidentiality, and the ability to work with diverse teams are essential. This on-site position emphasizes initiative and organizational excellence in a dynamic

Qualifications

• Three years of experience in a medical office setting, required.
• Education: High School Diploma or GED, required.
• Requires knowledge of medical office software for updating patient info, posting charges, copays, and scheduling appointments.
• Understanding of CPT and ICD9-CM coding processes.
• Excellent verbal communication skills.
• Ability to work with changing priorities and interact with individuals of all cultures and levels of authority.
• Maintaining confidentiality and functioning as part of a team.
• Initiative and basic medical terminology knowledge; EPIC systems experience.
• Familiarity with coding requirements for practice specialty.

Responsibilities

• Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

Skills

EPIC systems

CPT ICD9-CM coding

Verbal communication

Confidentiality

Team player

Medical terminology

Billing knowledge

Coding requirements

Education

High School Diploma or GED

Job description

What We Offer

Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.