Patient Services Coordinator III

Novant Health; Mount Pleasant, Northern (SC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Novant Health is seeking a detail-oriented medical office clerk to manage patient demographics, insurance details, charges and collections while ensuring accurate scheduling and data entry. The role requires at least 1 year of clerical experience in a medical setting and proficiency with medical office software, including EPIC.

The candidate should demonstrate strong communication skills, confidentiality, and the ability to work as part of a team in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1 year of clerical experience in a medical office required.
• Strong verbal communication and organizational skills essential.
• Must maintain confidentiality and work well in a team.
• Knowledge of EPIC systems and medical terminology preferred.

Responsibilities

• Record patient demographics, insurance information, charges and collections accurately.
• Schedule patient appointments in a timely and accurate manner.
• Cross-train in multiple administrative support functions.

Skills

Verbal communication

Organizational skills

Problem solving

Confidentiality

Team player

Initiative

Cultural sensitivity

Ability to handle changing priorities

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

What We Offer

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

What You'll Do

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We\'re Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

182201