Patient Services Coordinator IV

Novant Health; Williamsburg Square (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Novant Health in Winston-Salem, NC seeks a Patient Services Coordinator to ensure seamless, compassionate patient care from arrival through referrals. The role supports referral processing and EPIC-related task handling in a busy clinic.

Requirements include a High School Diploma or GED, at least three years in a medical office, and strong communication, organization, and problem-solving skills. Candidates must manage confidential information and work well with a diverse team.

Qualifications

• High School Diploma or GED required.
• Three years of experience in a medical office setting required.
• Knowledge of medical office software for updating patient information, posting charges, copays, and scheduling appointments; understanding CPT and ICD9-CM coding is required.

Responsibilities

• Process referrals at least 50% of the time and support Dimensions super-user functions (EPIC or related queues).
• Assist with practice support tasks and maintain confidentiality; work with diverse teams and priorities.

Skills

Medical office software

EPIC

CPT/ICD9-CM coding

Verbal communication

Organization

Confidentiality

Team player

Initiative

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Patient Services Coordinator Be the Heartbeat of Exceptional Care at Novant Health

• Schedule: Full Time, Days 8:00 am-5:00 pm
• Department: Novant Health Office
• Location: Winston-Salem, North Carolina

At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

194279