Bilingual Patient Services Coordinator III

Novant Health; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits package

Career advancement opportunities

Tuition reimbursement

Job summary

A leading healthcare provider is seeking a Full-Time Bilingual Patient Services Coordinator III in Charlotte, NC. This entry-level position involves ensuring accurate patient demographics, scheduling appointments, and handling insurance information. The ideal candidate should have a High School Diploma, one year of clerical experience in a medical setting, and strong communication skills. In addition to a competitive benefits package, opportunities for career advancement and tuition reimbursement are available. Join a team focused on diversity and inclusion in healthcare.

Qualifications

• One year of clerical experience in a medical office setting is required.
• Knowledge of medical terminology and coding requirements.
• Basic proficiency with all computer software utilized in practice.

Responsibilities

• Complete accurate patient demographic and insurance information.
• Schedule patient appointments in a timely manner.
• Collect and enter co-pay from patients.
• Participate in team meetings and improvement processes.
• Cross-train in multiple administrative support functions.

Skills

Verbal communication skills

Organizational skills

Problem-solving skills

Critical thinking skills

Ability to interact with diverse cultures

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

Overview

Bilingual Patient Services Coordinator III role at Novant Health.

Novant Health Ballantyne Medical Clinic is seeking a Full-Time Bilingual Patient Service Coordinator III. The PSC III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due. Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day. Verify charges in charge audit work queue and correct errors before releasing charges. Complete individual and/or practice reconciliation report including bank deposit slip. Cross-training required in multiple administrative support functions.

Responsibilities

• Complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record.
• Communicate any changes in demographic and insurance information to the appropriate areas. Obtain updated patient registrations signature with date and ensure that the form is added to patient record. Collects and enters co-pay.
• Enter necessary patient demographics if new patient; verifies information if established patient. Choose appointment time based on patient request, physician/provider availability and urgency of appointment.
• Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Participate in regular staff meetings. Work with team to identify opportunities of improvement and actively participate in the improvement process.
• Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority.

Qualifications

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills: Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments. Excellent verbal communication skills. Ability to work with changing priorities. Strong organizational, problem solving and critical thinking skills. Ability to interact with individuals of all cultures and levels of authority. Ability to maintain confidentiality. Ability to function as part of a team. Initiative. Basic medical terminology. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity with coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health

• Competitive benefits package
• Career advancement opportunities
• Clinical and non-clinical positions available
• Tuition reimbursement
• We are an Approved Public Student Loan Forgiveness organization

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Job Opening ID 132992

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider
• Industries: Hospitals and Health Care

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