Patient Services Coordinator III

Novant Health; Winston-Salem (NC); Sur place; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Advancement opportunities

Comprehensive benefits package

Employer matching retirement plans

Paid time off

Tuition reimbursement

Wellness programs

Résumé du poste

Novant Health is seeking a Patient Services Coordinator III to join the Cancer Center in Winston-Salem, NC. The role focuses on accurate patient data entry, appointment coordination, and efficient front-desk operations in a fast-paced medical setting.

Responsibilities include check-in/check-out, billing support, and cross-training across administrative tasks to enhance team performance while delivering compassionate patient care.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of clerical experience in a medical office setting.
• Proficiency in medical office software, including EPIC systems.
• Excellent verbal and written communication skills.
• Strong ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to interact with individuals from diverse backgrounds and levels of authority.

Responsabilités

• Manage patient information: record and update demographics, insurance details, and medical histories.
• Check in and check out of patients.
• Coordinate appointments: schedule and confirm patient appointments.
• Handle billing and collections: post charges, process co-pays, and manage patient collections.
• Support administrative functions: cross-train in various roles to boost team efficiency.
• Deliver compassionate and professional assistance to patients, families, and colleagues.

Connaissances

Communication

Organizational Skills

Confidentiality

Teamwork

Customer Service

Formation

High School Diploma or GED

Outils

EPIC Systems

Description du poste

What We Offer

Patient Services Coordinator

Position: Patient Services Coordinator III

Location: Winston-Salem, North Carolina

Department: Cancer Center

Employment Type: Full Time, Monday-Friday, 8:00am-5:00pm

Position Overview

• Manage Patient Information: Accurately record and update patient demographics, insurance details, and medical histories.
• Check in and Check out of patients.
• Coordinate Appointments: Schedule and confirm patient appointments, ensuring timely and efficient service.
• Handle Billing and Collections: Post charges, process co-pays, and manage patient collections with attention to detail.
• Support Administrative Functions: Cross-train in various administrative support roles to enhance team efficiency.
• Deliver Exceptional Service: Provide compassionate and professional assistance to patients, families, and team members.

Qualifications

• Education: High School Diploma or GED required.
• Experience: Minimum of one year of clerical experience in a medical office setting.
• Technical Skills: Proficiency in medical office software, including EPIC systems; knowledge of medical terminology and billing processes.
• Communication: Excellent verbal and written communication skills.
• Organizational Skills: Strong ability to manage multiple tasks and priorities in a fast-paced environment.
• Cultural Competence: Ability to interact effectively with individuals from diverse backgrounds and at all levels of authority.

Benefits

• Competitive salary and opportunities for advancement.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement plans with employer matching.
• Paid time off and holiday pay.
• Tuition reimbursement and student loan forgiveness programs.
• Employee wellness programs and discounts.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

196378