Patient Services Coordinator IV

Novant Health; Winston-Salem (NC); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Novant Health in Winston-Salem, NC is seeking a Patient Services Coordinator to ensure seamless, compassionate, and efficient care from the moment a patient walks through the door. You will process referrals and support front-office operations in a fast-paced medical office.

The role requires a high school diploma, three years of medical office experience, and strong EPIC proficiency, CPT/ICD-9-CM knowledge, and excellent communication while handling confidential information and changing

Qualifications

• High School Diploma or GED required.
• Three years of experience in a medical office setting.
• Knowledge of medical office software and CPT/ICD-9-CM coding.
• Excellent verbal communication and ability to handle confidential information.

Responsibilities

• Process referrals for patients and manage front-office tasks.
• Support EPIC-based practice workflows and referral queues.
• Interact with patients and colleagues with professionalism and confidentiality.

Skills

Verbal communication

Teamwork

Confidentiality

Organizational skills

Problem solving

Critical thinking

Initiative

Cultural sensitivity

Education

High School Diploma or GED

Tools

EPIC

CPT coding

ICD-9-CM coding

Job description

What We Offer

Patient Services Coordinator Be the Heartbeat of Exceptional Care at Novant Health

• Schedule: Full Time, Days 8:00 am-5:00 pm
• Department: Novant Health Office
• Location: Winston-Salem, North Carolina

At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

194279