Patient Services Coordinator III

Novant Health; Leland (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novant Health is seeking a medical office clerk to ensure accurate recording of patient demographics, insurance information, charges and collections, and to schedule appointments. The role requires a High School Diploma or GED and at least one year of clerical experience in a medical setting, plus strong computer skills including EPIC and multiple billing payors.

The position emphasizes excellent communication, confidentiality, and the ability to work with changing priorities within a team.

Qualifications

• High School Diploma or GED is required.
• One year of clerical experience in medical office setting is required; other related experience may be counted.
• Knowledge of medical office software and EPIC systems; familiarity with billing/coding requirements.
• Ability to handle confidential information and work with diverse teams.
• Excellent verbal communication and organizational skills.

Responsibilities

• Record patient demographics, insurance information, charges and collections accurately and timely.
• Schedule patient appointments accurately and efficiently.
• Cross-training required in multiple administrative support functions.

Skills

Verbal communication

Organizational skills

Problem solving

Critical thinking

Teamwork

Initiative

Education

High School Diploma or GED

Tools

EPIC system knowledge

Medical office software

Job description

What We Offer

*Express Care*

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

195583