Patient Services Coordinator III - Southeast OB/GYN

Novant Health; Matthews (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day one medical, dental & vision

Pre-paid tuition

Predictable schedule

Paid time off

Parental leave

Retirement savings with company match

Well-being resources

Job summary

Novant Health is seeking an organized medical office clerk to support front desk operations in Matthews, NC. You will welcome patients, verify demographics and insurance, collect copays, and help with scheduling, check-in, and check-out processes.

The role involves revenue cycle support using EPIC, charge review, reverification, and cash posting, plus general administrative duties. A collaborative, patient-centered approach is essential for success.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office is required; related experience may be considered.
• Knowledge of EPIC systems and billing requirements; ability to handle confidential information.
• Excellent verbal communication and organizational skills; ability to work with changing priorities.
• Ability to interact with diverse individuals and teams.

Responsibilities

• Greet patients and verify demographics and insurance, collect copays.
• Schedule, check-in, check-out, and follow-up appointment scheduling.
• Support revenue cycle with charge review, reverification, and cash posting.
• Provide general clerical tasks and cross-train across admin functions.
• Promote patient-centered environment through teamwork and process improvement.

Skills

Verbal communication

Teamwork

Confidentiality

Organizational skills

Initiative

Education

High School Diploma or GED

Tools

EPIC systems

Billing software

Scheduling software

Job description

What We Offer

At Novant Health, We offer competitive pay and a comprehensive benefits package designed to support our team members personally and professionally. Benefits begin on day one and include:

• Day one medical, dental, and vision coverage
• Pre-paid tuition through Future Forward
• A predictable schedule
• Paid time off and paid parental leave
• Retirement savings with company match
• Well-being and mental health resources

What You'll Do

• Provides exceptional front desk and patient registration support by welcoming patients professionally, verifying and updating demographic and insurance information, obtaining required documentation and signatures, and collecting copays or other patient balances accurately.
• Supports efficient patient flow through scheduling, check-in, and check-out functions, including follow-up appointment scheduling, insurance reverification, charge review, payment posting, daily close processes, and reconciliation of cash and other payments.
• Performs Epic work queue and revenue cycle support activities, including charge review, claim edits, follow-up, missing guarantor research, and denial correction to promote timely and accurate charge capture. Partners with providers, coders, and revenue cycle teams to resolve billing and insurance issues and responds professionally to related patient or staff inquiries.
• Provides general clerical and administrative support by answering telephones, routing calls, documenting messages, filing records, and assisting with other office support duties as needed. Cross-trains across administrative functions to maintain clinic operations and continuity.
• Promotes a collaborative, patient-centered environment through clear communication, teamwork, participation in meetings and process improvement efforts, and consistent demonstration of service excellence, professionalism, sound judgment, and organizational values.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.