Patient Services Coordinator IV | Surgery Scheduler

Novant Health; Mount Pleasant (SC); On-site; USD 22,000 - 28,000; Full time

Job summary

Novant Health Mount Pleasant is seeking an Administrative Registration Specialist to accurately register patients, verify demographics and insurance, collect co-pays, and file required documentation, supporting a smooth patient flow.

You will schedule appointments, manage Epic workflows, handle charge entry, and assist with patient billing questions in a collaborative team. The role emphasizes clear communication, confidentiality, and compassionate service.

Qualifications

• One year of clerical experience in a medical office setting.
• Knowledge of EPIC systems and medical office software.
• Excellent verbal communication, confidentiality and teamwork.
• Ability to work with changing priorities and maintain organization.
• Understanding of medical terminology and basic billing concepts.

Responsibilities

• Register patients accurately, verify demographics and insurance, collect co-pays and balances.
• Schedule new and established patient appointments with provider availability in mind.
• Manage Epic work queues: charge review, edits, follow-up, and missing guarantor issues.
• Resolve patient billing questions and assist with charge capture; collaborate with revenue cycle teams.
• Reconcile daily payments, prepare deposits, answer phones, and perform general admin duties.
• Provide compassionate, clear communication and teamwork to improve patient experience.

Skills

Verbal communication

Organizational skills

Teamwork

Confidentiality

Education

High School Diploma or GED

Tools

EPIC

Medical office software

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross‑training required in multiple administrative support functions.

Hours / Schedule: Monday–Thursday, 7:45 AM–4:30 PM; Friday, 7:45 AM–3:00 PM.

What You'll Do

• Patient Registration & Check‑Out: Accurately register patients, verify demographics and insurance, collect co‑pays and balances, process payments, and ensure required documentation is completed and filed.
• Scheduling: Schedule new and established patient appointments based on patient needs, provider availability, and urgency while maintaining accurate patient information.
• Epic & Charge Entry: Manage Epic work queues, including charge review, claim edits, follow‑up, and missing guarantor issues. Research and resolve billing errors, denials, and charge discrepancies to support accurate and timely claims processing.
• Insurance & Billing Support: Resolve patient billing and insurance questions, assist with charge capture, and collaborate with coding and revenue cycle teams to address issues and improve accuracy.
• Daily Reconciliation & Clerical Support: Reconcile daily payments and reports, prepare deposits, verify charges, answer phones, communicate messages, and complete general administrative duties.
• Teamwork & Patient Experience: Collaborate with team members to improve workflows and patient outcomes. Provide clear, compassionate communication, keep patients informed, explain processes in plain language, and promote an inclusive, positive patient experience.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.