Patient Services Coordinator III- Internal Medicine

Novant Health; Wilmington (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Novant Health’s Autumn Hall Primary Care team is seeking a Patient Services Coordinator to welcome patients, manage check-in/check-out, and ensure a friendly, professional front desk experience.

You will collect demographics, insurance information, schedule appointments, handle charges and billing inquiries, and maintain accurate records while upholding privacy and confidentiality.

Qualifications

• High School Diploma or GED required.
• At least 1 year clerical experience in a medical office.
• Knowledge of medical office software, EPIC, payors, posting charges, and scheduling.
• Excellent verbal communication; ability to maintain confidentiality; strong organizational and problem-solving skills.
• Basic medical terminology knowledge.

Responsibilities

• Greet and check-in/check-out patients.
• Collect demographics and insurance information.
• Schedule appointments to support clinic operations.
• Process charges, collect payments, and assist with billing inquiries.
• Maintain accurate patient records with privacy compliance.

Skills

Verbal communication

Team player

Initiative

Confidentiality

Organizational skills

Education

High School Diploma or GED

Tools

EPIC

Medical billing software

Job description

What We Offer

Are you passionate about helping others and creating a positive patient experience? Novant Health is seeking a detail-oriented and patient-focused team member to join our Autumn Hall Primary Care team!

As a Patient Services Coordinator, you'll play an important role in keeping our clinic running smoothly while ensuring patients feel welcomed, supported, and cared for throughout their visit.

What You'll Do

• Welcome patients and provide friendly, professional customer service throughout the check-in and check-out process.


• Accurately collect and maintain patient demographics, insurance information, and other required documentation.


• Schedule patient appointments efficiently and accurately to support clinic operations and patient access.


• Process patient charges, collect payments, and assist with billing-related inquiries as needed.


• Maintain accurate patient records while following privacy, confidentiality, and organizational policies.

What We're Looking For

• Education: High School Diploma or GED, required.


• Experience: One year of clerical experience in medical office setting, required.
  
  
  
  • Other related experience may be considered in lieu of medical office experience.
  
  
  
  


• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.


• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

197994