Patient Services Coordinator III

Novant Health; Rocky Point (NC); On-site; USD 32,000 - 43,000; Full time

Job summary

Novant Health Family Medicine Rocky Point is seeking a Patient Services Coordinator III to support patient registration, scheduling and billing workflows in a busy practice. The role centers on accurate data entry, insurance verification and patient outreach to ensure timely visits and payments.

You will collaborate with clinical and revenue teams to resolve issues, support the ExpressCare workflow, and uphold Novant Health's mission of compassionate, inclusive care in a growing coastal

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office is required; related experience may be considered.
• Knowledge of medical office software and EPIC systems is required.
• Excellent verbal communication skills; able to work with changing priorities.
• Ability to maintain confidentiality and work as part of a team.

Responsibilities

• Welcome patients and complete registration, demographics and insurance in the EMR.
• Verify and update patient information, collect co-pays and balances.
• Schedule appointments based on needs and provider availability.
• Complete patient check-out, verify charges and reconcile daily payments.
• Resolve billing issues and denial notices with billing, coding and revenue cycle teams.
• Provide information and respond to registration, insurance and billing questions.
• Answer phones and perform general clerical duties as needed.
• Identify process improvements with teammates and support practice goals.
• Deliver an exceptional patient experience with clear communication and empathy.
• Model Novant Health values in compassionate, inclusive care.

Skills

Verbal communication

Organizational skills

Problem solving

Critical thinking

Confidentiality

Teamwork

Initiative

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Novant Health is looking for a Patient Services Coordinator III to join our Rocky Point Family Medicine team!

Location: US Highway 117 South, Rocky Point, NC 28457

Work Hours: Fridays, 7:45am-6:15pm and every other Saturday and Sunday 7:30am-8pm

About the Clinic

Novant Health Family Medicine Rocky Point provides comprehensive family medicine services and convenient ExpressCare in one location for patients ages 6 months and older. Serving Rocky Point and surrounding communities, the clinic offers routine preventive care, chronic disease management and same-day treatment for minor illnesses and injuries. Services include annual physicals, childhood wellness visits, school and sports physicals, immunizations, women’s and men’s health services, weight-management counseling, heart and vascular testing, and care for chronic conditions such as asthma, diabetes, high blood pressure and high cholesterol. The clinic also offers on-site point-of-care testing for common illnesses and walk-in ExpressCare seven days a week, allowing patients to access timely, convenient care close to home.

Why Join Us?

• Make a meaningful impact: Build lasting relationships with patients and families while supporting their health through every stage of life.
• Comprehensive family medicine practice: Care for a diverse patient population, from infants and children to adults and older adults.
• Integrated care model: Be part of a clinic that combines scheduled primary care and ExpressCare services, helping meet both routine and urgent healthcare needs.
• Focus on prevention and wellness: Support patients through preventive care, chronic disease management, health screenings and wellness counseling.
• Convenient diagnostic resources: Work in a setting with point-of-care testing and access to additional diagnostic services that support timely clinical decision-making.
• Collaborative team environment: Join a dedicated team committed to delivering compassionate, patient-centered care to the Rocky Point community.
• Growing coastal community: Enjoy practicing in Rocky Point, a rapidly growing area with convenient access to Wilmington and southeastern North Carolina.
• Be part of Novant Health: Join a nationally recognized healthcare system that values innovation, teamwork and professional growth while improving the health of the communities it serves.

What You'll Do

• Welcome patients and accurately complete registration, demographic and insurance information in the electronic medical record.
• Verify and update patient information, obtain required signatures and collect co-pays and outstanding balances.
• Schedule appointments based on patient needs, provider availability and urgency.
• Complete patient check-out, including verifying charges, scheduling follow-up appointments and reconciling daily payments.
• Review and resolve Epic work queues, charge edits, billing errors and claim denials to support accurate and timely reimbursement.
• Partner with coding, revenue cycle and clinical teams to resolve billing, insurance and charge capture issues.
• Serve as a resource to patients and team members regarding registration, insurance and billing questions.
• Answer phones, communicate messages and complete general clerical duties as needed.
• Collaborate with teammates to identify process improvements and support practice goals.
• Deliver an exceptional patient experience through clear communication, empathy and a commitment to keeping patients informed throughout their visit.
• Model Novant Health's mission, vision, values and commitment to compassionate, inclusive care.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

196137