Patient Services Coordinator III

Novant Health; Midway (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Novant Health is seeking a front desk registrar to ensure accurate patient registration, demographic and insurance data entry in the EMR. You will verify information, collect co-pays, and schedule appointments in a timely, patient-centered manner.

You will also process check-out, reconcile daily payments, review billing queues, and resolve denials with the revenue cycle team while maintaining confidentiality and providing excellent customer service.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office required.
• Excellent verbal communication, organizational, problem solving and critical thinking skills.
• Ability to maintain confidentiality and work as part of a team.
• High level of familiarity with EPIC systems and medical terminology.

Responsibilities

• Register patients accurately, collect demographic and insurance information in the EMR.
• Verify/update patient information, obtain signatures, and collect co-pays and balances.
• Schedule appointments based on patient needs and provider availability.
• Process check-out, verify charges, schedule follow-ups, and reconcile daily payments.
• Review billing queues, edit charges, and resolve claim denials with the revenue cycle team.
• Assist patients with questions about registration, insurance and billing.
• Answer phones, relay messages, and perform general clerical duties as needed.
• Collaborate with teammates to identify process improvements and support practice goals.

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What You'll Do

• Welcome patients and accurately complete registration, demographic and insurance information in the electronic medical record.
• Verify and update patient information, obtain required signatures and collect co-pays and outstanding balances.
• Schedule appointments based on patient needs, provider availability and urgency.
• Complete patient check-out, including verifying charges, scheduling follow-up appointments and reconciling daily payments.
• Review and resolve Epic work queues, charge edits, billing errors and claim denials to support accurate and timely reimbursement.
• Partner with coding, revenue cycle and clinical teams to resolve billing, insurance and charge capture issues.
• Serve as a resource to patients and team members regarding registration, insurance and billing questions.
• Answer phones, communicate messages and complete general clerical duties as needed.
• Collaborate with teammates to identify process improvements and support practice goals.
• Deliver an exceptional patient experience through clear communication, empathy and a commitment to keeping patients informed throughout their visit.
• Model Novant Health's mission, vision, values and commitment to compassionate, inclusive care.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

196829