Patient Services Coordinator III

Novant Health; Wilmington (NC); On-site; USD 34,000 - 48,000; Full time

Job summary

Novant Health in Wilmington, NC, is seeking a Medical Office Clerk in the General Surgery department. This role handles patient demographics, insurance data, charges, and scheduling with accuracy and attention to confidentiality.

Requires a High School Diploma or GED and at least 1 year of medical office clerical experience, plus strong software skills and adaptability in a team environment.

Qualifications

• HS diploma or GED required.
• Minimum 1 year of clerical experience in a medical office.
• Knowledge of medical office software; EPIC systems familiarity.
• Excellent verbal communication; ability to handle changing priorities.
• Strong organizational, problem-solving and confidentiality skills.

Responsibilities

• Record patient demographics, insurance information, charges and collections.
• Schedule patient appointments accurately.
• Cross-train in multiple administrative support functions.

Skills

Medical office software

Verbal communication

Organizational skills

Confidentiality

Education

High School Diploma or GED

Tools

EPIC systems

Job description

What We Offer

Work Schedule: Full- Time Monday - Friday, 8 am - 5 pm, no weekends or holidays.
Location: 1725 New Hanover Medical Park Drive Wilmington, North Carolina 28401

Department: General Surgery

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience:One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required:Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred:Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

197421