Patient Services Coordinator III

Novant Health; Shallotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Novant Health is seeking a Patient Services Coordinator III for the Shallotte clinic in Shallotte, NC. You will register patients, manage demographics and insurance data in the EMR, and collect co-pays while supporting scheduling and checkout processes.

This role requires EPIC experience, strong communication, and a patient-centered approach within a collaborative outpatient psychiatry setting.

Qualifications

• One year of clerical experience in a medical office setting.
• Knowledge of EPIC systems and medical office software.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organizational, problem solving and communication skills.
• Ability to work with diverse cultures and levels of authority.

Responsibilities

• Register patients accurately including demographics and insurance in the EMR.
• Verify and update patient information, collect co-pays and balances.
• Schedule appointments based on needs and provider availability.
• Complete patient check-out and reconcile daily payments.
• Review Epic work queues and resolve billing errors or denials.
• Collaborate with coding, revenue cycle and clinical teams.
• Answer phones and handle general clerical duties as needed.
• Provide resources on registration, insurance and billing questions.

Skills

EPIC experience

Customer service

Billing knowledge

Communication

Teamwork

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Novant Health is looking for a Patient Services Coordinator III to join our Psychiatric Medicine clinic team in Shallotte, NC!

Location:

Shallotte, NC 28470

Work Hours:

Monday-Friday, 8am-5pm

About The Clinic

Novant Health Psychiatric Medicine - Shallotte provides specialized outpatient psychiatric and behavioral health services for adults age 18 and older. The clinic supports patients facing both acute and ongoing mental health challenges, offering medication management and therapeutic services designed to help individuals improve their emotional well-being and quality of life. Areas of care include anxiety, depression, attention-deficit/hyperactivity disorder (ADHD), bipolar disorder, and other behavioral health concerns. Patients are referred by a healthcare provider to ensure the care team has the information needed to make each visit as productive and personalized as possible. The clinic serves Shallotte and surrounding Brunswick County communities with compassionate, patient-centered mental health care in a welcoming outpatient setting.

Why Join Us?

• Make a meaningful impact: Help adults navigate mental health challenges and achieve greater stability, wellness and quality of life through compassionate psychiatric care.
• Specialized behavioral health practice: Focus on treating a broad range of psychiatric conditions, including anxiety, depression, ADHD and bipolar disorder.
• Comprehensive treatment approach: Provide care through a combination of medication management and therapeutic interventions tailored to individual patient needs.
• Continuity of care: Build long-term relationships with patients while supporting them through both acute concerns and ongoing mental health management.
• Collaborative care environment: Work alongside psychiatric and behavioral health professionals dedicated to delivering high-quality, patient-centered care.
• Growing coastal community: Practice in Shallotte, a thriving coastal community that serves residents from nearby areas including Ocean Isle Beach, Holden Beach, Sunset Beach, Supply and Bolivia.
• Established referral-based practice: Join a clinic that emphasizes coordinated care and effective treatment planning through collaboration with referring providers.
• Be part of Novant Health: Join a nationally recognized healthcare system committed to innovation, teamwork, exceptional patient experiences and improving community health.

What You'll Do

• Welcome patients and accurately complete registration, demographic and insurance information in the electronic medical record.
• Verify and update patient information, obtain required signatures and collect co-pays and outstanding balances.
• Schedule appointments based on patient needs, provider availability and urgency.
• Complete patient check-out, including verifying charges, scheduling follow-up appointments and reconciling daily payments.
• Review and resolve Epic work queues, charge edits, billing errors and claim denials to support accurate and timely reimbursement.
• Partner with coding, revenue cycle and clinical teams to resolve billing, insurance and charge capture issues.
• Serve as a resource to patients and team members regarding registration, insurance and billing questions.
• Answer phones, communicate messages and complete general clerical duties as needed.
• Collaborate with teammates to identify process improvements and support practice goals.
• Deliver an exceptional patient experience through clear communication, empathy and a commitment to keeping patients informed throughout their visit.
• Model Novant Health's mission, vision, values and commitment to compassionate, inclusive care.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience:
  • One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 196217