Patient Services Coordinator III

Novant Health; North Carolina; On-site; USD 42,000 - 52,000; Full time

Job summary

Novant Health in North Carolina is seeking an administrative support professional to register patients, collect demographics and insurance details, and manage charges in the EMR system. You will schedule visits, handle check-outs, and help resolve billing issues in collaboration with coding and revenue cycle teams.

This role requires strong communication, confidentiality, and teamwork, with cross-training across multiple administrative functions to ensure a seamless patient experience aligned

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office setting required.
• Knowledge of medical office software for updating patient information, posting charges, copays, and scheduling.
• Excellent verbal communication skills; able to work with changing priorities.
• Ability to maintain confidentiality and work as part of a team.

Responsibilities

• Welcome patients and complete registration and insurance information in the EMR.
• Verify/update patient information, obtain signatures, collect co-pays and outstanding balances.
• Schedule appointments based on patient needs and provider availability.
• Complete patient check-out, verify charges, schedule follow-ups and reconcile payments.
• Resolve billing errors and claim denials to support reimbursement.
• Collaborate with coding, revenue cycle and clinical teams to resolve issues.
• Answer phones and perform general clerical duties as needed.
• Identify process improvements to support practice goals.
• Deliver a compassionate patient experience and align with Novant Health values.

Skills

Verbal communication

Organizational skills

Problem solving

Critical thinking

Confidentiality

Teamwork

Initiative

EPIC knowledge

Medical terminology

Payor coding knowledge

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What You'll Do

• Welcome patients and accurately complete registration, demographic and insurance information in the electronic medical record.
• Verify and update patient information, obtain required signatures and collect co-pays and outstanding balances.
• Schedule appointments based on patient needs, provider availability and urgency.
• Complete patient check-out, including verifying charges, scheduling follow-up appointments and reconciling daily payments.
• Review and resolve Epic work queues, charge edits, billing errors and claim denials to support accurate and timely reimbursement.
• Partner with coding, revenue cycle and clinical teams to resolve billing, insurance and charge capture issues.
• Serve as a resource to patients and team members regarding registration, insurance and billing questions.
• Answer phones, communicate messages and complete general clerical duties as needed.
• Collaborate with teammates to identify process improvements and support practice goals.
• Deliver an exceptional patient experience through clear communication, empathy and a commitment to keeping patients informed throughout their visit.
• Model Novant Health's mission, vision, values and commitment to compassionate, inclusive care.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
• Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

196829