Patient Services Coordinator Lead

Novant Health; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novant Health is seeking a detail-oriented administrative professional to back-up the clinic administrator and support daily business office operations for a physician practice. The role includes accurate data entry of patient demographics, insurance details, charges and collections, along with scheduling appointments in a timely manner.

The ideal candidate has a High School Diploma or GED and at least three years of clerical experience in a medical office, with strong communication,

Qualifications

• High School Diploma or GED required.
• Minimum of three years of clerical experience in medical office setting required.
• Experience may be substituted with related experience.

Responsibilities

• Provide back-up to the clinic administrator for daily operations of the physician practice business office.
• Ensure timely and accurate recording of patient demographics, insurance information, charges and collections.
• Schedule patient appointments accurately and in a timely manner.
• Cross-train in multiple administrative support functions.

Skills

Verbal communication

Organizational skills

Confidentiality

Team player

Initiative

Education

High School Diploma or GED

Tools

Medical office software

Job description

What We Offer

Responsible for providing back-up to the clinic administrator for the daily operations of the business office functions of the physician practice. Also responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience:
  • Minimum of three years of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD10-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

197444