Patient Services Coordinator III

Novant Health; Bolivia (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Novant Health is seeking an enthusiastic Patient Registrar to welcome patients, collect demographic and insurance information, and ensure accurate data entry in the electronic medical record. You will verify details, collect co-pays, schedule appointments and support billing with timely information.

In this role you’ll collaborate with coding, revenue cycle and clinical teams to resolve issues, answer patient questions, and deliver an exceptional patient experience while upholding

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office setting required.
• Knowledge of medical office software for updating demographics, posting charges, copays, and scheduling appointments.
• Excellent verbal communication skills.
• Ability to maintain confidentiality and interact with diverse people.
• Ability to work as part of a team and take initiative.
• Familiarity with coding requirements and multiple payors billing considerations.
• Proficiency with EPIC systems a plus.

Responsibilities

• Welcome patients and accurately complete registration, demographic and insurance information in the EMR.
• Verify and update patient information, obtain required signatures and collect co-pays.
• Schedule appointments based on patient needs and provider availability.
• Complete patient check-out, including verifying charges and reconciling daily payments.
• Review Epic work queues and resolve billing errors / denials to support timely reimbursement.
• Collaborate with coding, revenue cycle and clinical teams to resolve billing and charge capture issues.
• Serve as a resource to patients regarding registration, insurance and billing questions.
• Answer phones and complete general clerical duties as needed.
• Identify process improvements and support practice goals.
• Deliver an exceptional patient experience with clear communication and empathy.
• Model Novant Health’s mission and inclusive care.

Skills

Verbal communication

Teamwork

Confidentiality

Problem solving

Organizational skills

Education

High School Diploma or GED

Tools

EPIC Systems

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What You’ll Do

• Welcome patients and accurately complete registration, demographic and insurance information in the electronic medical record.
• Verify and update patient information, obtain required signatures and collect co-pays and outstanding balances.
• Schedule appointments based on patient needs, provider availability and urgency.
• Complete patient check-out, including verifying charges, scheduling follow-up appointments and reconciling daily payments.
• Review and resolve Epic work queues, charge edits, billing errors and claim denials to support accurate and timely reimbursement.
• Partner with coding, revenue cycle and clinical teams to resolve billing, insurance and charge capture issues.
• Serve as a resource to patients and team members regarding registration, insurance and billing questions.
• Answer phones, communicate messages and complete general clerical duties as needed.
• Collaborate with teammates to identify process improvements and support practice goals.
• Deliver an exceptional patient experience through clear communication, empathy and a commitment to keeping patients informed throughout their visit.
• Model Novant Health’s mission, vision, values and commitment to compassionate, inclusive care.

What We’re Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

196829

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.
• Welcome patients and accurately complete registration, demographic and insurance information in the electronic medical record.
• Verify and update patient information, obtain required signatures and collect co-pays and outstanding balances.
• Schedule appointments based on patient needs, provider availability and urgency.
• Complete patient check-out, including verifying charges, scheduling follow-up appointments and reconciling daily payments.
• Review and resolve Epic work queues, charge edits, billing errors and claim denials to support accurate and timely reimbursement.
• Partner with coding, revenue cycle and clinical teams to resolve billing, insurance and charge capture issues.
• Serve as a resource to patients and team members regarding registration, insurance and billing questions.
• Answer phones, communicate messages and complete general clerical duties as needed.
• Collaborate with teammates to identify process improvements and support practice goals.
• Deliver an exceptional patient experience through clear communication, empathy and a commitment to keeping patients informed throughout their visit.
• Model Novant Health’s mission, vision, values and commitment to compassionate, inclusive care.