Patient Services Coordinator III - Mint Hill

Novant Health; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Novant Health in Charlotte, NC is seeking an administrative clerk to accurately record patient demographics, insurance details, charges and collections, and to schedule patient appointments. Cross-training in multiple administrative support functions is required to support a fast-paced medical office.

The ideal candidate has a high school diploma or GED and at least one year of clerical experience in a medical setting; EPIC proficiency and knowledge of payor coding are highly valued.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office.
• Knowledge of EPIC and payer coding requirements.

Responsibilities

• Record patient demographics, insurance information, charges and collections accurately.
• Schedule patient appointments timely and accurately.
• Cross-train in multiple administrative support functions.

Skills

Communication

Teamwork

Confidentiality

Problem solving

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education:
  • High School Diploma or GED, required.
• Experience:
  • One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required:
  • Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred:
  • Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

198217